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FRAUD ALERT - FEBRUARY 2020

Please be advised that some very aggressive fraud tactics have recently been seen by some East Texas Professional Credit members. Tactics include a text message alert referencing a recent Home Depot charge, immediately followed by a random call from the ETPCU Fraud Department stating that the text fraud alerts are currently not working. East Texas Professional Credit Union is working diligently to resolve this matter. However, in the interim, please note that the Credit Union will never call you and ask for card information, internet banking credentials, or any other such personal information. Should you fall victim to any such scam, please contact one of our Member Service Representatives immediately at 903-323-1238 or 800-256-5009, ext. 1238 during normal hours. If after hours, please contact 866-664-9364 to verify any recent transactions, and to cancel your card immediately if any fraudulent activity exists.

FRAUD ALERT

East Texas Professional Credit Union will NEVER request any personal financial information from you through email, social media or text. We will only require identifying information when YOU CONTACT US via phone.

Beware of fraudulent text messages claiming to be an "ETPCU Mobile Alert:" stating the recipient’s debit card has been frozen. The text message lists the cardholder’s full name and the last four digits of the card number. The text message instructs the recipient to call an 800 number embedded in the message. Upon calling the number, the cardholder’s PIN is requested to "reactivate" the card. Fraudulent transactions are then conducted on the cardholder’s account using the PIN that was provided.

Please remember, ETPCU personnel will NEVER ask for your PIN. Additionally, if you have a question about any correspondence you receive, call the Credit Union at 903-323-0230 or 800-256-5009. If you are calling after normal business hours about your debit or credit card, please call the number on the back of your card. To ensure you are speaking with ETPCU personnel, do not call any other number provided in an alert or message.

A copy of the fraudulent text message can be seen below. The name and card number are blacked out in this example.

 

 

Financial Security

East Texas Professional Credit Union strongly encourages all members to pay with an attendant for all gas transactions. The use of skimmers is on the rise and fraudsters continue to target gas pumps. Skimmers are no longer only located on the outside of the pump, so recognizing an affected pump is difficult. Your risk of information theft from a skimmer can be greatly reduced when you pay an attendant inside rather than paying with your card at the pump.   

 

Mobile Fraud

Be Aware

East Texas Professional Credit Union will NEVER request any personal financial information from you through email, social media or text. We will only require identifying information when YOU CONTACT US via phone.

For your security, please DO NOT respond to any phone calls, emails, social media messages or texts that request personal information, even if it appears that the contact came from a company that you typically conduct business with. If you receive a contact that requests personal information, DO NOT RESPOND, or click on any links within the message or use any phone numbers provided in the message. Instead, contact the company yourself using publicly published contact information and report any suspicious communication.

Don’t be a victim. Scams involving mobile devices are on the increase, and many new methods are being utilized.