Complaint Notice
Notice to Members
Pursuant to Texas Credit Union Department Rule 91.315, documents relating to ETPCU’s finances and management are available on this site, or by contacting the Command Center at 903.323.0230.
COMPLAINT NOTICE
Pursuant to Texas Credit Union Department Rule 91.121, if you have a problem with the services provided by this credit union, please contact us through one of the means indicated below:
By Mail: East Texas Professional Credit Union P.O. Box 6750 Longview, Texas 75608 |
By Phone: 903-323-0230 or 800-256-5009 |
In Person: At any of our office locations |
By Email: comments@etpcu.org |
This credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated below: |
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By Mail: By Fax: |
By Phone:
By Email: |
Your Credit Report and the Price You Pay for Credit
What is a credit report? |
A credit report is a record of your credit history. It includes information about whether you pay your bills on time and how much you owe to creditors. |
How did we use your credit report[s]? |
We used information from your credit report to set the terms of the credit we are offering you, such as the Annual Percentage Rate/down payment. The terms offered to you may be less favorable than the terms offered to consumers who have better credit histories. |
What if there are mistakes in your credit report[s]? |
You have a right to dispute any inaccurate information in your credit report. |
How can you obtain a copy of your credit report[s]? |
Under federal law, you have the right to obtain a copy of your credit report without charge for 60 days after you receive this notice. To obtain your free report, contact Experian: By telephone: Call toll-free: 1-888-397-3742
By mail: Mail your written request to: Experian P.O. Box 2002 Allen, TX 75013 On the web: www.experian.com/reportaccess |
How can you get more information about credit report[s]? |
For more information about credit reports and your rights under Federal law, visit the Consumer Financial Protection Bureau’s website at |