Spring Hill Office
Summary: Maintain records and summaries of teller transactions, replenish cash, and maintain supplies for teller department. Ensures that members are promptly and professionally served. Performs all complex teller functions as needed. Coach tellers to actively cross sell credit union products and services. Train tellers on new and existing policies and procedures while maintaining a professional atmosphere.
• Ensure that all Teller functions are correctly performed and are in accordance with established polices and standards. Ensure that all security procedures are followed.
• Coordinate Teller operations by assisting in assigning work and distributing workflow.
• Answer Teller questions, solve problems, and assist with complex transactions and sensitive member relations problems.
• Explain credit union policies and procedures to members. Make judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
• Investigate Teller out of balance conditions and institute corrective procedures. Assist in finding balancing errors.
• Ensure that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.
• Perform Teller transactions as required.
• Balance inventory items on a monthly basis.
• Monitor, order, dispense, and balance cash.
• Provide leadership to personnel through effective objective setting, delegation, and communication.
• Ensure that personnel are well trained, effective, and optimally used. Provide instruction regarding policy, procedure, and service and product offerings. Assist new employees.
• Coach tellers to actively cross sell products and services.
• Requires high school diploma or equivalent.
• A thorough knowledge of Teller operations and procedures.
• Basic understanding of Credit Union operations and products.
• Understanding of Credit Union philosophy.
• Minimum of three years of experience as a Teller at a full-service financial institution.
• Excellent communication and leadership skills.
• Supervisory and training abilities.
• Professional appearance, dress, and attitude.