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Privacy Policy

FACTS WHAT DOES EAST TEXAS PROFESSIONAL CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social security number
  • Income
  • Account balances
  • Payment history
  • Credit history
  • Credit scores
When you are no longer a member, we continue to share your information as described in this notice.
How? All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members' personal information; the reasons East Texas Professional Credit Union chooses to share; and whether you can limit this sharing.

 

Reasons we can share your personal information Does East Texas Professional Credit Union share? Can you limit this sharing?
For our everyday business purposes -
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes -
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes -
information about your transactions and experiences
Yes No
For our affiliates' everyday business purposes -
information about your creditworthiness
No We don't share
For nonaffiliates to market to you No We don't share

 

Questions? Call 903.323.0230 or 800.256.5009 or go to www.etpcu.org

 

What We Do
How does East Texas Professional Credit Union protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does East Texas Professional Credit Union collect my personal information?

We collect your personal information, for example, when you

  • Open an account
  • Deposit money
  • Pay your bills
  • Use your credit or debit card
  • Apply for financing

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes - information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.See below for more on your rights under state law.

 

Definitions
Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

  • Our affiliates include financial companies such as Neighborhood Financial Services, LLC
Nonaffiliates

Companies not related by common ownership or control. They can be financial and non-financial companies.

  • East Texas Professional Credit Union does not share with nonaffiliates so they can market to you.
Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include credit card companies such as MasterCard or Visa.

 

Other Important Information
For Alaska, Illinois, Maryland, and North Dakota members: We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization.
For California members: We will not share personal information with nonaffiliates either for them to market to you or for joint marketing - without your authorization. We will also limit our sharing of personal information about you with our affiliates to comply with all California privacy laws that apply to us.
For Massachusetts, Mississippi and New Jersey members: We will not share personal information from deposit or share relationships with nonaffiliates either for them to market to you or for joint marketing - without your authorization.
For Vermont members: We will not share personal information with nonaffiliates either for them to market to you without your authorization and we will not share your personal information with affiliates or for joint marketing about your creditworthiness without your authorization.
For Texas Credit Union members: COMPLAINT NOTICE If you have a problem with the services provided by this credit union, please contact us at:
East Texas Professional Credit Union
PO Box 6750, Longview TX 75608
903.323.0230 or 800.256.5009 or comments@etpcu.org
The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department at 914 East Anderson Lane, Austin TX 78752-1699. Telephone number: (512) 837-9236, website: www.cud.texas.gov