Your MasterCard® debit card can be used at many places which donít accept checks. The MasterCard® debit card is linked to your checking account, and can be used at ATMs around the world. The MasterCard® debit card is accepted anywhere you see the MasterCard® symbol.
It is imperative to report a lost or stolen card immediately. Any unauthorized charges on an East Texas Professional Credit Union card should be reported as soon as possible in order to allow the Card Services department to stop any fraudulent charges. If any of your ETPCU cards are lost or stolen, call 903-323-1245 or 833-933-1681 immediately.
Fraud or Dispute Claim Information
To file a dispute or fraud claim call 866-279-1399 from 7 a.m. to 7 p.m. CST, Monday through Friday.
Debit Cardholder Support
For after hours questions regarding your East Texas Professional Credit Union debit card, please all 501-346-8497.
Important Debit Card Information
To combat debit card fraud, East Texas Professional Credit Union uses industry leading technology to help identify and prevent suspected fraudulent debit card activity. However, occasionally it is necessary to block signature based (credit) debit card transactions in other states, foreign countries, and at various merchant locations where fraudulent activity is prevalent.
We take these preventive actions very seriously in order to protect our membersí funds. We apologize for any inconvenience this may cause, but assure you that this action is taken to protect you and your account. If you experience difficulty using your card for a signature based transaction, please try to use the PIN based debit option using the keypad and entering your PIN number.
If you are planning to travel and anticipate using your debit card, please notify our Card Services Department during regular business hours at 903.323.1245. We can note your account so your card use is not interrupted. It is important you have an alternative method of payment (cash, credit card, travelers checks) for emergency situations and that contact information is up to date and on file at the Credit Union so that we may contact you when necessary.
Notice to ETPCU Debit and Credit Cardholders
The Credit Union receives compromised card lists from our card processor as merchant data breaches occur. Due to MasterCard and Visa regulations, our card processor is not allowed to disclose the identity of a compromised merchant to the Credit Union. East Texas Professional Credit Union uses a variety of methods in an attempt to determine the source of a breach, however these same regulations prevent us from disclosing this information to our cardholders.
East Texas Professional Credit Union often uses krebsonsecurity.com and databreaches.net as resources to obtain merchant breach information.
Instant Issue Debit Cards
Instant Issue Debit Cards allow members with a checking account to, for a nominal fee, receive their MasterCard® Debit Card immediately rather than waiting the traditional seven to 10 business days to receive the card through the mail. Members also have the freedom to select a background design from our library of options. Instant Issue Debit Cards are available at all offices.
Below are just a few of the many card designs found in our library.