Complaint Notice

Notice to Members

Pursuant to Texas Credit Union Department Rule 91.315, documents relating to ETPCU’s finances and management are available on this site, or by contacting the Command Center at 903.323.0230.

Pursuant to Texas Credit Union Department Rule 91.121, if you have a problem with the services provided by this credit union, please contact us through one of the means indicated below:

By Mail:
East Texas Professional Credit Union
P.O. Box 6750
Longview, Texas 75608

By Phone:
903-323-0230 or 800-256-5009
This credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department through one of the means indicated below:

By Mail:
Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752-1699

By Phone:

By Fax:

What is a credit report? 

A credit report is a record of your credit history. It includes information about whether you pay your bills on time and how much you owe to creditors.

How did we use your credit report[s]? 

We used information from your credit report to set the terms of the credit we are offering you, such as the Annual Percentage Rate/down payment. The terms offered to you may be less favorable than the terms offered to consumers who have better credit histories.

What if there are mistakes in your credit report[s]? 

You have a right to dispute any inaccurate information in your credit report. If you find mistakes on your credit report, contact Experian, which is the consumer reporting agency from which we obtained your credit report. It is a good idea to check your credit report to make sure the information it contains is accurate.

How can you obtain a copy of your credit report[s]? 

Under federal law, you have the right to obtain a copy of your credit report without charge for 60 days after you receive this notice. To obtain your free report, contact Experian:

How can you get more information about credit report[s]?

For more information about credit reports and your rights under Federal law, visit the Consumer Financial Protection Bureau’s website at