Alerts

























East Texas Professional Credit Union (ETPCU) members have reported receiving a text alerting them that a block has been placed on their debit card. Recipients of this text are asked to call 847-874-7123 or 872-777-8015 for assistance in removing the block. Alternate phone numbers may also be included in this phone scam. When called, the number appears to be from a debit card security company that will assist with unblocking the card.   

These texts ARE NOT from ETPCU. The phone numbers contained in the text ARE NOT associated with ETPCU and DO NOT belong to our organization. We will NEVER text you and ask you to call a number in order to remove a debit card block.

If you receive this text alert, please DO NOT RESPOND or call the phone numbers contained in the text. Delete the text immediately. If you have already inadvertently called the number and provided your information, please contact a Member Service Representative at 903-323-1238 in order to have your card blocked immediately. You may also utilize the Card Controls tab in the free Mobile App to turn off access to the card. In addition, please watch your account closely via Online Banking or our free Mobile App for any unauthorized debit card activity.

ETPCU works diligently to protect our members against these types of fraudsters. Please note, we WILL NEVER text you or email you and ask you to call us in order to execute any financial transaction of any kind. In addition, we WILL NEVER ask for your debit card PIN or any password through an unsolicited call, email or social media message.

Should you have any other questions or concerns in regards to this matter, please contact us at 903-323-1238.

East Texas Professional Credit Union (ETPCU) members have reported receiving a text alerting them of suspicious debit card activity on their ETPCU account. The text is from etpcu@secure.employersgroup.com. Recipients of this text are asked to click a link in order to review the account activity. When the link in the text is clicked, this link takes you to a spoofed web address that mimics the ETPCU website in order to convince you that you are interacting with a trusted source.  

These texts ARE NOT from ETPCU. The link contained in the text IS NOT an ETPCU address and DOES NOT belong to our organization. We will NEVER text you and ask you to click a link in order to review debit card activity.

If you receive this text alert, please DO NOT RESPOND and delete it immediately. If you have already clicked the link, please contact a Member Service Representative at 903-323-1238 in order to have your card blocked immediately. You may also utilize the Card Controls tab in the free Mobile App to turn off access to the card. In addition, please watch your account closely via Online Banking or our free Mobile App for any unauthorized debit card activity..

ETPCU works diligently to protect our members against these types of fraudsters. Please note, we WILL NEVER text you or email you and ask you to click a link in order to execute any financial transaction of any kind. In addition, we WILL NEVER ask for your debit card PIN or Online Banking password through an unsolicited call, email or social media message.

Here are some important tips to protect yourself from fraud: 

  • Our ETPCU staff may ask you for your social security number or member number to verify your identity over the phone when you call us, but we will never ask for these when we call you.
  • Do not respond to unsolicited requests (of any kind) for personally identifiable information including your social security number, PIN, account number, driver license number, or passwords.
  • Never reply to unsolicited emails or click on the email's attachments or links until you verify the request is legitimate.
  • If you believe an email could be a phishing scam, report it to the Federal Trade Commission at ReportFraud.FTC.gov (opens in a new window) and forward it to us at support@etpcu.org (opens in a new window) so we can review it, then, you can delete it.
  • If you believe a phone call could be a phishing scam, hang up immediately and verify that the person works for the company they claim to work for by calling them back through an official phone number. For ETPCU, you may call us at 903-323-0230 or 800-256-5009.
  • If anyone asks you to confirm, verify or update your account, credit card or billing information it could be fraudulent.
Should you have any other questions or concerns regarding this matter, please contact us at 903-323-1238.

East Texas Professional Credit Union (ETPCU) members have reported receiving an email alert instructing them to click on a link from etpcu@secure.employergroup.com. This IS NOT an ETPCU address in the link and DOES NOT belong to our organization. When clicked, this link takes you to a spoofed web address that mimics the ETPCU website in order to convince you that you are interacting with a trusted source.  

If you receive this email alert, please DO NOT RESPOND and delete it immediately. If you have already clicked the link, please contact a Member Service Representative at 903-323-1238 immediately.

ETPCU works diligently to protect our members against these types of fraudsters. Please note, we WILL NEVER email you and ask you to click a link in order to execute any financial transaction of any kind. In addition, we WILL NEVER ask for your debit card PIN or Online Banking password through an unsolicited call, email or social media message.

Here are some important tips to protect yourself from fraud: 

  • Our ETPCU staff may ask you for your social security number or member number to verify your identity over the phone when you call us, but we will never ask for these when we call you.
  • Do not respond to unsolicited requests (of any kind) for personally identifiable information including your social security number, PIN, account number, driver license number, or passwords.
  • Never reply to unsolicited emails or click on the email's attachments or links until you verify the request is legitimate.
  • If you believe an email could be a phishing scam, report it to the Federal Trade Commission at ReportFraud.FTC.gov (opens in a new window) and forward it to us at support@etpcu.org (opens in a new window) so we can review it, then, you can delete it.
  • If you believe a phone call could be a phishing scam, hang up immediately and verify that the person works for the company they claim to work for by calling them back through an official phone number. For ETPCU, you may call us at 903-323-0230 or 800-256-5009.
  • If anyone asks you to confirm, verify or update your account, credit card or billing information it could be fraudulent.

Should you have any other questions or concerns regarding this matter, please contact us at 903-323-1238.

East Texas Professional Credit Union (ETPCU) was notified of a text scam targeting Credit Union debit card users. Members have reported receiving a text indicating that their ETPCU debit card has been temporarily suspended. Recipients of this text are asked to click a link in order to reactivate their ETPCU debit card. The ETPCU logo is copied into the text, so it appears to be from East Texas Professional Credit Union. It IS NOT an ETPCU address in the link. These texts ARE NOT from ETPCU. We will NEVER text you and ask you to click a link in order to reactivate your debit card.

If you receive this text, please DO NOT RESPOND and delete it immediately. If you have already clicked the link, please contact a Member Service Representative at 903-323-1238 in order to have your card blocked immediately. You may also utilize the Card Controls tab in the free Mobile App to turn off access to the card. In addition, please watch your account closely via Online Banking or our free Mobile App for any unauthorized debit card activity.

Should you have any other questions or concerns regarding this matter, please contact us at 903-323-1238.

Text phone scam screenshot 8.2023

East Texas Professional Credit Union (ETPCU) was notified of a phone scam targeting debit card users. Members have reported receiving a phone call asking for debit card information. The caller claims to be from East Texas Professional Credit Union, and the phone number is spoofed and appears to be from the Credit Union. These calls ARE NOT from ETPCU. We will NEVER call you and request your full debit card number, PIN or any other private information.  

If you receive this call, please hang up immediately and do not divulge any information to the caller. If you have already inadvertently provided your information, please contact a Member Service Representative at 903-323-1238 in order to have your card blocked immediately. In addition, please watch your account closely via Online Banking or our free Mobile App for any unauthorized debit card activity.

Should you have any other questions or concerns in regards to this matter, please contact us at 903-323-1238.

The following branches are currently open for business. Most are running on back-up power.
Carthage
Daingerfield
Gilmer
Hallsville
Henderson
Kilgore
LeTourneau
Longview Loop
Lufkin
Marshall Main (305 S. Alamo) - Lobby only
Mt. Pleasant North
Nacogdoches
Pine Tree
Spring Hill
Tyler
We will keep you updated as more information from our utility companies becomes available and we are able to open our additional offices. Thank you for your patience.

 
Two large bank failures in the past week have resulted in significant media coverage calling into question the entire banking system.  East Texas Professional Credit Union adheres to its strict investment policy for asset liability management which has led to consistent, strong financial performance for decades.  While additional bank failures might be reported in the media, rest assured your credit union is financially strong with conservative management principles that avoid the egregious mistakes made by much larger financial institutions.  The following facts speak to the strength of East Texas Professional Credit Union:

  • ETPCU enjoys a 10 out of 10 score on Capitalization, Asset Quality, and overall Stability.
  • Federal regulators have determined that a 7.0% capital to asset ratio is the benchmark for a well-capitalized financial institution.  ETPCU’s current capital to asset ratio is more than 17.0%, or almost two and a half times the amount necessary to be classified as well-capitalized.
Through the Great Recession and the past decade, East Texas Professional Credit Union has been a safe harbor for your hard-earned deposits.  The Board of Directors and management team will continue to manage your credit union with the conservative principles that have led to the Credit Union being recognized nationally for its financial stability and consistent strong performance.
When personal property is used as collateral for a loan, the creditor will file a Uniform Commercial Code (UCC) with the Texas Secretary of State’s office to provide notice that they have a security interest in the property. The UCC filing is on the public domain. Scammers are now targeting this information in an attempt to make a profit. After the UCC is filed, scammers will utilize the public information to create a form that appears to be from the Texas Secretary of State. It may include the debtor’s name and address, as well as the financial institution name and other information obtained from the UCC public domain. This fraudulent form is then mailed to the customer requesting an exorbitant Statement Service Fee with a short response deadline. The fee may be as much as $100.

If you receive a Texas UCC Statement Request Form, please DO NOT RESPOND. This DOES NOT come from the Texas Secretary of State, and you should not respond. PLEASE DISREGARD THESE REQUESTS.  

Fraud Alert

Cybercriminals Trick Victims into Transferring Funds to "Reverse" Instant Payments
(Excerpts of information copied from Federal Bureau of Investigation Public Service Announcement)

This scam targets users of digital payment apps meant for the quick transfer of funds between registered users. The scam starts when a cybercriminal sends financial institution customers an automated text message similar to the following:

Free Msg- (Insert financial institution name here) Bank Fraud Alert- Did You Attempt an Instant Payment in the amount of $5,000.00? REPLY YES or NO or 1 To STOP ALERTS

The payment amount and financial institution name changes from victim to victim. If customers reply to the text with "No," a follow-up message is sent:

Our fraud specialist will be contacting you shortly

The criminals - who typically speak English without a discernable accent - then call the victim from a number which appears to match the financial institution's legitimate 1-800 support number, and claim to represent the institution's fraud department. Once the criminal establishes credibility, they walk the victim through the various steps needed to "reverse" the fake instant payment transaction referenced in the text message. Victims are then swindled into sending payment to bank accounts under the control of the cyber actors.

The FBI recommends the following precautions:

  • Be wary of unsolicited requests to verify account information. Cyber actors can use email addresses and phone numbers which may then appear to come from a legitimate financial institution. If a call or text is received regarding possible fraud or unauthorized transfers, do not respond directly.
  • If an unsolicited request to verify account information is received, contact the financial institution's fraud department through verified telephone numbers and email addresses on official bank websites or documentation, not through those provided in texts or emails.
  • Enable Multi Factor Authentication (MFA) for all financial accounts, and do not provide MFA codes or passwords to anyone over the phone.
  • Understand financial institutions will not ask customers to transfer funds between accounts in order to help prevent fraud.
  • Be skeptical of callers that provide personally identifiable information, such as social security numbers and past addresses, as proof of their legitimacy. The proliferation of large-scale data breaches over the last decade has supplied criminals with enormous amounts of personal data, which may be used repeatedly in a variety of scams and frauds.
The Build Back Better Act proposed by President Biden is under review in Congress. The review process includes developing a proposal to determine how to pay for the cost of implementing the Act. The proposal includes expanded reporting requirements for financial institutions.  Specifically, financial institutions would be required to report annual inflows and outflows totaling $600 or more for all accounts to the Internal Revenue Service (IRS). 

Congressional intent is to ensure Americans honor their tax obligations, particularly business owners who may underreport income. Trade organizations for all financial institutions, including NAFCU and CUNA, strongly oppose the proposed IRS reporting requirements on the following grounds:

  • The proposal creates a significant burden on financial institutions and small business owners
    • Reporting on the gross inflows and outflows above $600 will create an enormous amount of additional data filing with the IRS at a significant cost to financial institutions
    • In past public testimony, IRS representatives have stated the IRS does not have the capacity to utilize the current level of data filing, rendering additional data filing ineffective at best
    • Financial institutions will be required to design new tracking and reporting systems across all delivery channels to ensure regulatory compliance which is especially burdensome on smaller financial institutions due to a lack of economies of scale
    • Small business owners will be burdened with increased tax preparation costs when so many small businesses are already struggling for survival
  • The proposal creates significant consumer privacy and data security concerns
    • Reporting requirements violate consumers’ personal privacy by forcing financial institutions to provide the IRS with information that does not reflect taxable activity
    • Violations of personal privacy will lead more individuals to be “unbanked,” destroying decades of effort to improve financial literacy and financial well-being at all socio-economic levels
    • The IRS is a frequent target of cyber criminals and has suffered significant data breaches due to its decades old data systems, which creates a grave concern when considering the tremendous amount of additional sensitive financial data reported
Please contact your United States Senator and House Representative and ask them to oppose the new IRS reporting provisions in the Build Back Better Act. To find your legislators, go to:



East Texas Professional Credit Union will NEVER request any personal financial information from you through email, social media or text. We will only require identifying information when YOU CONTACT US via phone.
 
For your security, please DO NOT respond to any phone calls, emails, social media messages or texts that request personal information, even if it appears that the contact came from a company that you typically conduct business with. If you receive a contact that requests personal information, DO NOT RESPOND, or click on any links within the message or use any phone numbers provided in the message. Instead, contact the company yourself using publicly published contact information and report any suspicious communication.
 
Don’t be a victim. Scams involving mobile devices are on the increase, and many new methods are being utilized.
 
Please remember, ETPCU personnel will NEVER ask for your PIN. Additionally, if you have a question about any correspondence you receive, call the Credit Union at 903-323-0230 or 800-256-5009. If you are calling after normal business hours about your debit or credit card, please call the number on the back of your card. To ensure you are speaking with ETPCU personnel, do not call any other number provided in an alert or message.