Report Your Card Lost or Stolen
It is imperative to report a lost or stolen card immediately. Any unauthorized charges on an East Texas Professional Credit Union card should be reported as soon as possible in order to allow the Card Services department to stop any fraudulent charges. If any of your ETPCU cards are lost or stolen, call 903-323-1245 or 833-933-1681 immediately.
Activate Your Card
In order to activate your new East Texas Professional Credit Union card, please call 866-207-9135 from the home phone number designated on your account.
Dispute (PIN or Signature Transaction)
If you believe a charge was made to your East Texas Professional Credit Union card in error, please call 866-279-1399 to file a dispute for that charge.
Debit Cardholder Support
For after hours questions regarding your East Texas Professional Credit Union debit card, please all 501-346-8497.
Instant Issue ATM Cards allow members to, for a nominal fee, receive their ATM Card immediately rather than waiting the traditional seven to 10 business days to receive the card through the mail. Members also have the freedom to select a background design from our library of options.
All ETPCU-owned ATMs provide an additional level of security in the form of EMV chip technology. EMV chip technology provides members with better protection from financial criminals.
- If the card is EMV chip enabled, users are required to insert the card and leave the card in the ATM until the machine tells them to remove it. The ATM will keep the card until just before cash dispenses and the receipt is printed. The ATM display will direct the member to remove the card before the money is dispensed.
- If the card is non-chip enabled, the ATM display will direct the user to remove the card and proceed with the transaction.
Apple Pay® can be used with East Texas Professional credit and debit cards. Apple Pay® transforms mobile payments to give members an easy, secure and private way to pay. Members can use Apple Pay® at participating stores with iPhone® 6s and iPhone® 6s Plus or later, and the Apple Watch® when paired with iPhone® 5 or later.